Returns & Exchanges
At Martinez Tool Co., we stand behind the craftsmanship of our tools and offer a 30-day return window for products in new, unused condition. We aim to ensure every professional is fully satisfied with their gear through a streamlined exchange and refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused tools in their original packaging, ensuring the RMA number is clearly marked on the outside of the box.
Ship to Warehouse
Send your package via a tracked shipping provider to our designated returns center; we recommend insuring the shipment for its full value.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing